10 Reasons Why Every Hotel Needs a Hotel Chatbot

chatbots in hotels

The hospitality industry must continually strive to attract the best talent across front-of-house, management and operations. The assignment of non-innovative, mundane tasks to AI will reduce pressure on staff, freeing them to invest their creativity into their roles as well as enabling them to spend chatbots in hotels more time with family and loved ones. The use of hyper-personalisation through CRM and CEM platforms can create highly customised one-to-one interactions between the guest and the provider at scale. Providers capture data to harness insights into a customer’s past browsing or buying habits.

chatbots in hotels

For example, at BEONx, we have developed a unique revenue management system that you can use to collect and analyse data relating to your hotel’s reputation and market positioning in real time. The platform also collects valuable insights that enable you to anticipate the needs and preferences of your customers. Once the system has collected all this information, our unique algorithms analyse the data to help you identify customer behaviour patterns and predict demand trends. It also accounts for the reputation and positioning of your competitors so that you can calculate optimum prices for each of your market segments at the click of a button.

Automated communication with Conversational AI!

Cutting out intensive work, diversifying your services and securing your hotel better is no short of amazing. Automating repetitive tasks, creating systems and streamlining operations are just some of the ways that AI can help lower costs for all operational tasks in a hotel. Back when COVID hit worldwide, AI-powered COVID predictors were relied upon to predict which patients would develop severe respiratory diseases (as an example).

chatbots in hotels

This type of chatbot can be operated via labeled action buttons on the screen, which the user clicks to continue the conversation. However, more advanced chatbots of this type work by recognizing certain words in a user’s https://www.metadialog.com/ input before displaying the following relevant message based on the rules set. Montcalm Luxury Hotels has become the first hotel group in London to use an artificial intelligence ‘chatbot’ to interact with customers.


Websites for both big and small hotels can use artificial intelligence for booking and advertising their sites uniquely with the help of popular applications such as Facebook and Instagram. With the system being automated, the booking engine will remain active, and the whole process will be personalized thus making it beneficial. Due to the high cost of cloud computing and the significant upfront investment, it is practically impossible chatbots in hotels for smaller businesses to generate the highest possible income during the on-season. However, new businesses in the hospitality sector may automate many of their current activities by relying on software for the hospitality industry that is AI and machine-learning-ready. These hotels stand to gain greatly from the optimization of their working capital and overall operating expenses as automation frees employees from repetitive tasks.

With mobile apps and keyless entry systems, guests can access their rooms without traditional room keys. Hospitality recruiters are using machine learning to hire hotel employees in ways that go beyond the outdated resume model. Using personality profiles of existing team members and gamification-based tests, IHG and other top hotel brands have recruited thousands of employees. Download our FREE guide to learn how we automated growth on the worlds biggest messaging channels for businesses just like yours.

Reasons Why Every Hotel Needs a hotel chatbot

“Guests that engage with Rose spend 30% more than guests who don’t, and are 33% happier when they leave.” according to the report. HotelTCS can help you avoid costly mistakes and determine the exact requirements, to ensure your clients have the technology experience they deserve. I say this every time, but thanks to the over 500 live viewers we got during the show and all those who commented, you were fantastic! They all talk about the successful #LinkedInLive broadcast I did with FunnelTV. 97% of Gen Z and 93% of Millennial’s own a smartphone, and on an average day, they spend over four hours using it online.

Kruger Gate Hotel has launched a livestream webcam that allows potential guests to experience real-time, uninterrupted views into the Kruger National Park that can be enjoyed from their pool viewing deck before they visit the property. Smart thermostats, lighting, and entertainment systems provide guests with personalised control over their room’s ambience, allowing them to customise their stay to their preferences. In-room voice assistants can assist guests with ordering room service, making reservations, or providing local recommendations.

High value AI projects for Hospitality

One of the most important things to realise when launching a chatbot is that it will not solve each and every problem your users may have. When launching a chatbot for the first time, it’s difficult to think about all the different combinations of words people can use to say something as simple as “I would like to book a room”. Until we have more evolved Natural Language Processing (NLP) systems, the wiser thing to do is to start with pre-built responses, which provides useful shortcuts to tireless typing. First of all, having a chatbot means that your guests can get on-demand information in a natural and conversational way, 24/7 and in just one click, and the chances of losing a guest during the booking journey reduce considerably. Instant, personalised messaging and answers to FAQs can increase direct reservations, and generate more in-stay revenue. With Bonomi it’s easy to upsell services and promote upgrades because of the instant messaging available.

How are chatbots used in the workplace?

Enhanced Productivity: AI chatbots can handle routine and repetitive tasks, freeing up employees to focus on higher-value activities. 24/7 Availability: AI-powered chatbots can provide support and assistance around the clock, catering to global and flexible work schedules.

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